30-day money-back guarantee
You book a paid plan and find it is not the right fit after all? Then you get your money back - in full and without giving a reason.
- Full refundto the payment method you paid with
- No reason neededa short e-mail is enough
- Your data staysthe account continues on the Free plan
How the guarantee works
- Book a plan. In the app, under "Plan & billing", you book a paid plan for the first time - Starter or Pro, monthly or yearly.
- Tell us within 30 days. If the plan is not right for you, send an e-mail to info@my-store-locator.com within 30 days of your first payment. One sentence is enough, for example: "Please apply the money-back guarantee to our account (company name)."
- Money back. We refund the full amount you paid for this plan through our payment provider Stripe to the original payment method. Depending on your bank it can take a few days until the credit shows up.
- Continue on Free. Your account switches to the free plan right away. Locations, maps and settings are kept.
The terms at a glance
- The guarantee applies to the first booking of a paid plan per customer (Starter or Pro) that you complete in the app through checkout - for monthly and for yearly billing.
- The period is 30 days from the first payment. What counts is when your e-mail reaches us.
- You do not need to give a reason or fill in a form.
- We refund the full amount you have paid for this plan up to then - with yearly billing, the whole yearly amount.
- Later bookings, plan changes (for example from Starter to Pro) and renewals are not covered. For these, the normal cancellation at the end of the billing period applies.
- Business contracts based on an individual offer follow the terms agreed in the offer.
- The binding wording is in section 6 (5) of our terms and conditions. Our service is for businesses.
What happens to your data?
Nothing is lost. After the refund your account continues on the Free plan and your data stays stored. The limits of the Free plan then apply. If you want to take your data with you, use the data export in the app. And if you need more again later, simply book again.
Why we offer this
A store locator is easy to try in the demo. Whether it works in everyday use is something many people only find out with their own locations and real visitors. With the guarantee, we carry that risk, not you.
Before your first payment you can also test all Pro features free for 14 days. The Free plan has no expiry date and needs no credit card. All plans and prices are on the pricing page. Using another store locator today? Our free switching service helps you move.
FAQ
Do I have to give a reason?
No. A short e-mail to info@my-store-locator.com within 30 days of your first payment is enough.
Does the guarantee also apply to yearly billing?
Yes. If you cancel within 30 days of your first payment, we refund the full yearly amount.
Can I use the guarantee more than once?
No. It applies once per customer, to the first booking of a paid plan.
Is cancelling in the app enough?
Cancelling in the app takes effect at the end of the billing period and does not include a refund. For the guarantee, please send us an e-mail. We then refund the amount and switch your account to the Free plan straight away.
What about the free trial?
The 14-day trial comes before your first payment and costs nothing. The guarantee only starts with your first payment.
Try it with your own locations.
Create an account, import your locations, embed the map. The Free plan stays free - and you can test Pro for 14 days.